🛡️ Safe Gaming

Practice responsible gaming on vm99

Gaming should be enjoyable — not stressful. vm99 helps you set limits, take breaks, and always stay in control.

21+
For players aged 21
and above only

Why responsible gaming matters

Online gaming is a popular form of entertainment for millions of people. But like any entertainment, it requires the right balance and control. vm99 believes that every player's gaming experience should be enjoyable, safe, and within their control.

Responsible gaming is not just about setting spending limits — it's about staying aware of your time, emotions, and priorities. If you notice that gaming is affecting your daily life, family, or work, now is the right time to take action.

Through your vm99 account you can access a range of tools including deposit limits, session time limits, and self-exclusion. We will cover each of these in detail on this page.

Gaming should never be used as a source of income. Play for entertainment and only bet what you can afford to lose without it affecting your daily life.
vm99 commits to:
  • Approving accounts for players aged 21+ only
  • Allowing players to set personal limits
  • Self-exclusion options always available
  • 24/7 support — in Bengali and English
  • SSL encryption and fair play policy

Your control tools

vm99 provides these tools to help you stay in control of your gaming.

Deposit Limits

Set daily, weekly, or monthly deposit limits. Once a limit is set it takes effect immediately; increasing it requires a waiting period.

Deposit Control

Session Time Limits

Set a maximum duration for each gaming session. When the time is up, the system will automatically log you out.

Time Management

Time-Out Break

Temporarily suspend your account for anywhere from 24 hours to 30 days. During this time no betting or deposits are possible.

Temporary Break

Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can request a permanent or long-term self-exclusion. Once deactivated, the account will not be reactivated before the set period ends.

Long-Term Protection

Gaming History Review

View all transactions and betting history in your account. Reviewing your own patterns makes it easier to make informed decisions.

Transparency

Support Team

For any issue, reach vm99's 24/7 live chat or email [email protected]. Assistance is available in both Bengali and English.

Always Available

Warning signs of problem gaming

If any of the following apply to you, don't wait to seek help.

  • Repeatedly betting to try to win back lost money
  • Thinking about gaming even after stopping
  • Hiding your gaming from family or friends
  • Using money meant for bills or household expenses to bet
  • Gaming affecting your work or studies
  • Feeling restless or irritable when not gaming
  • Spending more time or money than you intended
  • Taking loans or borrowing money to fund gaming

Practical tips for safe gaming

Following these habits will keep gaming enjoyable at all times.

  • Set a budget before you start and stick to it
  • Treat gaming as entertainment, not income
  • Decide on a time limit before each session
  • Avoid gaming when you are angry, lonely, or stressed
  • Take regular breaks — go for a walk, spend time with family
  • Stay calm after a loss; avoid "recovery bets"
  • Review your gaming history every month
  • Talk to vm99 support when needed — no judgment, just help

Age verification and minor protection

vm99 strictly prohibits registration and gaming by anyone under 21. Age is verified at registration, and additional verification may be requested in any case of doubt.

If there are children or teenagers aged 18 or under in your home, please:

  • Use a PIN or password lock on your device
  • Delete saved passwords from your browser
  • Always log out after each gaming session
  • Do not share your vm99 account details with anyone
Using parental control software is also an effective step to protect minors.

Age 21+ is mandatory

The minimum age to use vm99's services in Bangladesh is 21. This rule is strictly enforced.

If you suspect someone you know is gaming while underage, please report it immediately to [email protected].

Self-exclusion: detailed guide

If you feel you need a complete break from gaming, follow these steps.

1

Contact support

Request self-exclusion via vm99 live chat or at [email protected].

2

Choose a duration

30 days, 6 months, 1 year, or permanent — choose the period that suits your needs.

3

Confirmation

Once the request is processed, your account will be deactivated immediately.

4

When the period ends

After the set period has ended, contact support to reactivate — you cannot return immediately on your own.

Important: Attempting to open a new account during a self-exclusion period is not allowed and undermines the existing protection. If you are struggling, please seek professional help.

How to get help

You are not alone — the vm99 support team is always here for you.

vm99 Support

If you feel that gaming is causing problems in your life or someone close to you, talk to us. We help without judgment.

Live Chat

Available 24/7 — instant response in Bengali and English

Email Support

[email protected] — for detailed issues

Professional Help

Gaming addiction is a recognised mental health condition and professional treatment and counselling are available for it. In Bangladesh, you can contact the psychiatry department of your nearest government hospital for mental health services.

Talk to someone you trust. Seeking professional help is a sign of strength, not weakness.

Responsible gaming frequently asked questions

Log in to your vm99 account, go to Account Settings, and navigate to the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits. If you need any help, contact us via live chat or at [email protected].

Yes. You can withdraw your existing balance before submitting a self-exclusion request. The minimum withdrawal amount is ৳800 and the process is usually completed within 5–30 minutes. Contact support for more details.

You must be at least 21 years old to open an account and play on vm99. Under no circumstances are users under 21 permitted to create an account.

A time-out break is a short-term temporary pause — from 24 hours up to 30 days. Once the period ends, your account is reactivated automatically. Self-exclusion is a longer-term decision — from 30 days up to permanent — which cannot be reversed before the period ends, and you must contact support to reactivate it.

Yes. Any discussion about gaming problems with vm99 support is completely confidential. Your information is never shared with third parties. See full details on our privacy policy page.

Lowering a limit takes effect immediately. However, if you want to increase a limit, a waiting period applies — this helps prevent impulsive decisions. This delay is an important part of responsible gaming.

Enjoy gaming safely

Play responsibly and explore your favourite games.

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