Privacy Policy — vm99 Is Committed to Protecting Your Data

01

Introduction & Scope

This privacy policy applies to the collection, processing, and storage of information between vm99 ("we", "our", "platform") and its users ("you", "user"). By accessing the vm99.mom website or using our services, you are considered to have accepted all the terms of this policy.

We believe you should have full control over your personal information. That is why vm99 always communicates transparently — what information is collected, why it is collected, and how it is used. This policy applies to players in Bangladesh and takes effect whenever any service or feature of the platform is used.

If you have questions about any part of this policy, you can contact our support team at any time.

02

Types and Methods of Data Collection

2.1 Information You Provide

vm99 collects information you directly provide during registration and account management. This includes:

Full name and date of birth
Email address and mobile number
Documents required for identity verification (national ID card or passport)
Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers
Messages or complaints you submit when contacting us

2.2 Automatically Collected Information

When you visit the vm99 website, some information is collected automatically:

IP address and device type
Browser name and version
Operating system information
Time and duration of page visits
Information about which page you came from and which page you went to
Gameplay history and transaction information

2.3 Information Received from Third Parties

Some information may also be collected from trusted third parties for the purpose of identity verification and fraud prevention. However, information collected in this way is used only for specific purposes.

03

Purpose of Data Use

vm99 uses the collected information for the following legitimate purposes:

To assist with account creation and management
To securely process deposit and withdrawal transactions
Identity verification and age confirmation (to provide services only to those aged 21 or above)
To prevent fraud and money laundering
To improve service quality and develop new features
To provide customer support and resolve complaints
To comply with applicable legal obligations
To implement responsible gaming measures

vm99 never sells your information to third parties for marketing purposes. No unnecessary information is used without your consent.

04

Cookie Policy

The vm99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

4.1 Cookies We Use

Essential Cookies: Required to maintain login sessions and ensure security.
Performance Cookies: Used to monitor website performance.
Preference Cookies: Help remember your language or theme preferences.
Analytics Cookies: Used to analyze page visit patterns and improve services.

4.2 Cookie Controls

You can disable or delete cookies at any time from your browser settings. Please note, however, that disabling certain essential cookies may limit some functionality of the platform.

05

Sharing Data with Third Parties

vm99 may share your information with third parties in the following limited circumstances:

For payment processing — with mobile banking providers such as bKash, Nagad, Rocket, and Upay, sharing only the information necessary to complete a transaction.
With game technology providers — to ensure required services with providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and Ezugi.
Due to legal obligations — in response to a court order or a valid request from a relevant authority.
For fraud prevention — with trusted service providers for identity verification and security checks.

Outside of the above reasons, vm99 does not disclose, sell, or transfer your information to any third party. All third-party providers operate under strict confidentiality agreements.

06

Data Protection Measures

vm99 employs multiple layers of security to protect your information:

SSL Encryption: All data transmitted on the website is encrypted using 256-bit SSL technology.
Secure Servers: Collected information is stored on secure and protected servers.
Access Controls: Only authorized staff can access your information, and only for specific job-related purposes.
Regular Security Audits: Vulnerabilities are identified and addressed through regular audits and penetration testing.
Two-Factor Authentication: An additional layer of security is ensured for account access.

While we strive to ensure the highest level of security, no transmission of information over the internet can be claimed to be completely secure. You are therefore also advised to keep your account password private and strong.

07

Your Rights

As a user of the vm99 platform, you have the following rights:

7.1 Right to Access

You may request to know what information we have stored about you. Upon application to the support team, this information will be provided to you within a set timeframe.

7.2 Right to Correction

If there is any error in your stored information, you may request that it be corrected. vm99 will update it with the correct information after verification.

7.3 Right to Deletion

You may request that your information be deleted when closing your account or in certain circumstances. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. However, this may create limitations in the delivery of some services.

7.5 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat.

08

Data Retention Period

vm99 retains your information in accordance with the following policy:

All necessary information is retained while the account is active.
Even after an account is closed, some information must be retained for a specified period due to legal and regulatory obligations.
Transaction records — particularly those related to financial transactions — may be retained for an extended period.
Security logs and fraud prevention-related information are retained as needed.

Once the specified retention period has ended, your information is securely deleted or anonymized.

09

Protection of Minors

vm99 strictly does not allow anyone under the age of 21 to use the platform. We do not intentionally collect or process any information from minors.

Age is verified at the time of registration, and if a user is confirmed to be under 21, that account is immediately closed and the associated information is deleted.

If you believe that a minor you know is using this platform, please notify us immediately at [email protected].

10

Policy Changes & Updates

vm99 may update this privacy policy from time to time. In the event of changes:

The new version will be published on this page and the "Last Updated" date at the top of the page will be changed.
For significant changes, registered email addresses may be notified.
Continuing to use the platform after an update will be considered acceptance of the new policy.

It is therefore recommended that you visit this page regularly to stay informed about the latest privacy policy.

11

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact vm99:

Email: [email protected]
Live Chat: Available 24/7 through the website, in Bengali and English

Our support team is always ready to answer any privacy-related questions you may have. We take every complaint seriously and work to resolve it promptly.

vm99 believes that transparency and trust are the foundation of a long-term relationship. We are therefore always vigilant and committed to protecting your privacy.

vm99's Privacy Policy

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